Frequently Asked Questions

With busy work, school & household schedules, often the most convenient time for you to exercise or to walk your dog is in the early hours of the morning or in the evenings, when visibility is poor. This can make both you and your pets difficult to see by motorists. Safeglow is a specialist in LED Fitness & Safety Gear for people and pets. Our USB rechargeable apparel & accessories vastly reduce your risk of injury by making you highly visible during dawn or dusk or on the darkest of nights. Simply activate the bright LED lights on our fitness & safety gear and you will be seen up to 500 metres away (approx. 1,600 feet), giving ample time for motorists to see you and to slow down. Your family will have real peace of mind knowing your Safeglow gear makes you highly visible in the dark and in all weather conditions.   

We specialise in USB-rechargeable LED Safety Products for cyclists, joggers, runners, dog owners, hikers, night workers and event personnel. Our products are easily recharged from a USB laptop or wall plug in a matter of hours. Our compact LED products like our Arm Bands and Slap Bands use low-cost CR2032 batteries which are included with those products. We’ll even throw in a spare CR2032 battery with every LED band you  purchase. Our Silicone Clip-on LED Lights are tough and water resistant, enabling their use in wet weather; great for your peace of mind. Replacement quality Sony batteries are available on our website for $14.50 for a 5 Pack. SAFETY NOTE: Batteries should be stored safely and locked away from children. Refer to our Button Battery Safety Tips on our Home Page for further guidelines.

The duration that our products glow depends on the Light-Mode you use. Most of our products have four Light-Modes: Off, Slow Flash, Fast-Flash and Steady Glow. In the Slow Flash mode, most products will glow for over 16 hours. When our rechargeable products run flat, simply plug them in to a USB wall charger, using the standard charger cord included with every rechargeable product we sell. We recommend charging Safeglow USB Products for 5 hours before their first use or after long term storage. 

Yes, you can record a different ‘Shipping Address’ for the receiver, rather than use your Billing Address. You can also write your own personal message during Checkout and we’ll include a Gift Card to the receiver with our compliments. No pricing information will be included with your gift. Our products are beautifully packaged and make great Birthday, Farewell, Christmas and Corporate Gifts. For the person who has ‘everything’ we recommend our 3-LED Light Emergency Kit, which keeps car drivers, cyclists, joggers and hikers easily VISIBLE IN THE DARK in an emergency situation.

You can securely pay for your order by Visa, Mastercard, PayPal and Afterpay. We use the services of Stripe, an internationally recognised Online Payment Provider to process your payment. For your security and privacy, we do NOT keep a record of your credit card details, which are AES-256 encrypted by Stripe for maximum personal protection.

All orders over AUD $75.00 receive FREE SHIPPING Worldwide to most countries. For Australian orders under $75.00, we charge $7.95 for the first item and $2.00 per item thereafter. For Australian Express Post we charge $14.95 for the first item and $3.00 per item thereafter. For International orders we charge $24.50 (our cost price) for the first item and $3.00 per item thereafter. Wholesale shipping prices are available for volume purchases. Please refer to our Wholesale Information page for further details.

All orders are packed on the day the order is received and mailed by the next business day, using Australia Post. Australian based orders are usually delivered in 3 to 5 working days. Overseas orders are usually delivered in 14 to 21 days, depending on the mail service in your country. If you have not received your order within 21 days, please CONTACT US, advising your Name & Order Number. We will reply to you by the next business day, with an update on your Order.

We provide only necessary personal details to Banking and Postal Services to enable them to process your Order. These organisations are bound by the Privacy Laws in Australia and the Privacy Laws in your own country. We may send emails on product updates to you when you have provided your authority for us to do so. Our Privacy Policy can be viewed on our Home Page.

We are proud of the quality of our products and offer a 30-day Money Back Guarantee if you are not completely satisfied with any product you purchase from us. Simply return the item(s) within 30 days of your purchase date with a note explaining the specific issue or concern. We will gladly replace damaged or defective items or provide you with a refund of the item price, providing the item has not been used. You can buy Safeglow Products from us with total confidence!

For Australian orders, GST is included in the price displayed for each product. GST does not apply to International orders (i.e. goods exported from Australia to overseas countries).

The information contained on this website is a general guide only and subject to change without notice. The website and all of its components (including but not limited to text, images, audio and video) is the exclusive Intellectual Property of Safeglow and its subsidiaries. All information on this website is subject to Copyright, Trade Mark, Patent, Design and other International Protections and will be defended in Law. Please contact us if you would like to publish any information on this site. Our Terms and Conditions and Privacy Policy on the Home Page governs your access and use of this website. Note: PetLights® SafetyLights® & Safeglow® are Registered Trade Marks. Thank you from the team at THE SAFEGLOW GROUP.